Terms and Conditions

Return Policies

Individuals :
We do not accept returns on any items except books received damaged.  Damaged books that can be returned must have been ordered from the Indra Publishing House website and must be reported damaged within 5 business days of receipt.  Shipping is at the expense of the customer.  Please call our Sales Department at 0755-4030921/4059620 before returning any items.

Retailers and Wholesalers :
Please be advised that permission is required to return books to Indra Publishing House.  However, the following conditions must be satisfied to be eligible for credit on returns:
  1. The returned books must be in perfect saleable condition.  Books that are packed in a standing position, on their sides, or against the walls of the box tend to get damaged edges and will automatically be revoked for credit.  To avoid this, simply allow plenty of stuffing around all four sides between box and books.  Do not use newspaper for packing since the ink tends to stain the books.
  2. Books that have or have had price stickers or price stamps will not be accepted for credit.  Any books with signs of residue left behind by the price stickers or scratch marks caused by attempts to remove price stickers will be refused for credit.
  3. Autographed books will not be accepted for credit.
  4.  In order to verify and credit the proper account and discount, our invoice number must be indicated in the packing slip.  If this information is not provided, books will be credited at 50% discount.
  5.  In the event that books are returned to Indra Publishing House, please note that a credit shall be issued in the appropriate Rupees amount.  Indra Publishing House will not issue cash refunds in lieu of credit.
  6. Please notify us if any books are received damaged within 05 working days of receipt.  Otherwise, we will infer that books were received in saleable condition.
  7. If your damaged returns are rejected for credit, you will be notified by mail.  We will either ship the books back to you.

Please call 0755-4059620/4030921 if you have further questions concerning our Return Policy.

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